FAQ
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Delivery and Installation
We will set up delivery of your order via courier services for a fee each way.
If you need Installation and removal by our team member, we have a fee of P500, each way, for the delivery and return, plus transport fee based on location.
If you pick-up at our facility, there is no charge. We will also install car seats for you for FREE.
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Why rent baby equipment when I can bring my own to Manila?
Renting equipment from us during your next visit to Manila saves you time and less hassle. We'll help you set up the equipment, so that when you arrive to your vacation home or hotel, everything is in place and ready to be used.
Our items are like-new and not worn out.
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Where do we deliver
We deliver to Airports, homes, condos and Airbnbs. Delivery fees apply.
Let us know what car you have and we can help make sure the car seat fits.
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Are your products safe?
We guarantee that all our equipment are safe and follows proper regulations, we check regularly for all manufacturer's recalls at the Consumer Product Safety Commission website.
We clean and sanitize all of our equipment thoroughly before and after every rental. We remove all washable fabrics and machine wash with baby-friendly detergent, we also avoid using fabric softeners and fragrances.
We also do quality and safety check all equipment before we send it to you.
Parents still need to follow manufacturer's instruction on how to use products and as intended.
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Payment and security deposit
Add item to cart to see security deposit amount.
So if your rental is P1,000 and the deposit is P5,000. We only collect P5,000 total on delivery and then refund P4,000 upon return.
Reservation. 50% of the rental period.
The platform we use, only allows both rental rate and deposit.
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Security Deposit?
We will only collect the security deposit total upon delivery. We will deduct the rental amount when you return the product.
We charge a fair deposit based on the second hand value of the item. You get the item in exchange for the deposit, nothing to lose.
Our rental rates are lower, since we don't pay for insurance for lost items.
Deposit amounts are shown on the cart popup.
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Is it really more cost effective to rent?
Some items you might only use for a few months, or once in a while. The costs do add up.
Renting will allow you to get only what and when you need it. Also when you buy, selling items can sometimes be a hassle.
Renting also allows you to try different strollers, car seat and cribs.
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Do you provide long-term rentals?
Long-term rental discounts are available on a weekly and monthly basis. Simply enter the dates to see the reduced pricing. May not apply to some products, but most have discounts.
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What is your cancellation policy?
Orders canceled 72 hours before delivery date: Once payment has been processed, your booking is still partially refundable. We charge a 10% cancellation fee to cover credit card charges. Credit card processors charges the merchant a fee that is non-refundable even if your order is canceled. At times they also charge a fee when we send a refund.
Orders canceled within 72 hours of the delivery date: 50% of the booking total of the order amount.
NOTE THERE ARE NO REFUNDS ON ORDERS AFTER THEY HAVE BEEN DELIVERED OR TERMINATED EARLY.
Security deposit on cancellation: Fully refundable.
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What about damages, stains, lost or stolen products?
We don't insure any rental equipment against damages, theft, or loss. Which is why we take a refundable security deposit.
Don't worry about spills or food stuff, we understand. If we can wash it off, no problem, but excessively dirty items may incur additional cleaning fees.
Normal wear and tear like scratches are fine, but products must be returned with all accessories and parts intact and in proper working order. If the product is returned damaged, permanently stained and/or missing parts. We will assess the cost to replace, repair and/or clean item. Payment will be taken from security deposit.
The renter is responsible for loss or theft of rental equipment and agrees to pay for any replacements.
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What payment methods do you accept?
Philippines Bank transfer or G-Cash* have no fees to use.
US customers, contact us.
Credit Card through Paypal. No fees on rental fees, but we charge a 4% transaction fee on security deposit.
Cash is accepted for deposit upon delivery, but to pre-book the equipment, digital payment is the best method. Once transfer has been verified, we can make your reservation.
You only need to pay 50% of the rental rate to book your reservation.
*Gcash Send Money Protect is not accepted.
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What is the rental term's start and end? Can I extend my booking or return late?
We do a 24 hour period, begins at the time reserved and ends on the same time. We'll start the rental when you receive the item.
Rental extension: subject to availability. Extension requests must be made before the booking ends. Rates are as follows, based on total days booked. Under a week, daily rates. Weekly and monthly, discounted rates will apply.
Late Return: Full daily rate will be assessed.
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How do you process payments?
We use Booqable and Paypal for payments. So you know your information is safe and secure.
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Are car seats required by law in the Philippines?
Yes, children under 12 years old or 4'11" tall must use a car seat in private vehicles in the Philippines. This is required by the Child Safety in Motor Vehicles Act, or Republic Act 11229. The law applies to private motor vehicles, but not public utility vehicles.
Kids don't like car seats, they will cry and scream. But as a parent it's important that we teach children the importance of safety, even if the destination is close by. Let them cry for a minute. We may even have to force them to sit in the seat. It only takes one crash or one hard braking to injure someone. Learn more on NHTSA Website.
- The law aims to protect drivers and passengers from road accidents.
- Children should use a restraint system that is appropriate for their weight, height, and age.
- Children under 4'11" tall should not sit in the front seat of a car.
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Are some of your gear travel friendly?
We have lots of lightweight folding strollers that are cabin friendly. We have Joie Pact, Joie Tourist, Joie Pact Lite, Chicco Miinimo.
Larger strollers are more comfortable for kids and have more features, but they do have to be checked in.
